Frequently Asked Questions
Answers to all your questions about 9995bd
From accounts and deposits to withdrawals, bonuses, games, and security — find simple and detailed answers to your common questions about everything at 9995bd right here.
24/7
Support in Bangla
৳100
Minimum Deposit
200%
Welcome Bonus
45 minutes
Maximum Withdrawal Time
9995bd is Bangladesh's trusted online gaming platform. New players and experienced users alike have many questions. This FAQ page has been created so you get a complete understanding of registration, depositing money via bKash or Nagad, using bonuses, game rules, and safe gaming. If you cannot find your question here, our 24/7 live chat support is always ready.
Account and Registration
Account
Verification
Password
To open an account at 9995bd, you need a valid mobile number, a preferred username, and a strong password. The registration process is quick and easy — it can be completed within a few minutes. Registering with accurate information ensures no issues with withdrawals or verification later. All information is kept secure through SSL encryption.
No, each person may hold only one account at 9995bd. Creating multiple accounts is a violation of our terms and conditions and may result in account suspension. If you cannot access your previous account, please contact our support team via live chat.
If you forget your password, click the "Forgot Password?" option on the 9995bd login page. A verification code will be sent to your registered mobile number. Once you confirm your identity with the code, you can set a new password. The process is completely secure and encrypted.
Account verification keeps your funds secure and helps prevent fraud. You will generally need to submit a photo of your national ID card or another identity document. Once verification is complete, the withdrawal process becomes smoother. The 9995bd support team completes verification promptly.
Yes, some account information can be changed from the profile settings. However, for security reasons, changes to core identity-related information may require assistance from the support team. Contact us via live chat to request any changes.
Deposits and Withdrawals
bKash
Nagad
Rocket
Bank Transfer
Depositing into 9995bd via bKash is very fast. Your account balance is usually credited within a few minutes. The minimum deposit amount is ৳100. When depositing, enter the account number and amount correctly and save your transaction ID, as you may need to show it to support if any issue arises.
Yes, in addition to bKash, you can also deposit at 9995bd using Nagad and Rocket. Bank transfers are also supported. The minimum deposit amount is ৳100 for all methods. Whichever method you use, the deposit process is fast and secure.
Withdrawals from 9995bd are generally completed within 10 to 45 minutes. The minimum withdrawal amount is ৳1,000. Before submitting a withdrawal request, make sure your account verification is complete, as verified account requests are processed faster.
9995bd does not impose any additional fees of its own for deposits or withdrawals. However, your mobile banking provider (such as bKash, Nagad, or Rocket) may apply their own transaction charges. For bank transfers, the bank's standard charges may also apply.
If more than 30 minutes have passed since your deposit and your balance has still not appeared, contact 9995bd live chat support with your transaction ID. Our team will look into the matter promptly and provide a resolution. Support is available 24/7 in Bangla.
Games and Rules
Cricket
Slots
Live Casino
Mobile
At 9995bd you can bet on BPL (Bangladesh Premier League) as well as many other local and international cricket tournaments. After logging in, go to the cricket section, select the match you want, choose a market (such as match winner, toss, or top run-scorer), and set your stake amount. Bet responsibly and read all the rules carefully before placing a bet.
RTP, or Return to Player, is the long-term average payout rate of a slot game. For example, if a game has an RTP of 96%, it means that over the long run an average of ৳96 is returned for every ৳100 wagered — but this is not a guarantee for any single session. Higher RTP games are generally more favorable for players. 9995bd offers fair-play games from reputable providers.
Yes, 9995bd is fully mobile-optimized. Games can be played easily through a browser on both Android and iOS devices. Slots, live casino, and cricket betting all run smoothly on mobile. No separate app download is needed — you get the full experience directly from your browser.
The 9995bd live casino section features live tables from several providers including Evolution Gaming and Ezugi. The availability of Bangla-speaking dealers depends on the specific table and time. All tables offer real-time video streaming and chat, which makes the gaming experience more immersive.
9995bd uses only games from accredited providers (PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, and others) whose software is tested through independent third-party audits. Random Number Generator (RNG) technology ensures that every result is completely random and fair.
Bonuses and Promotions
Welcome Bonus
Wagering
VIP
Cashback
9995bd offers new members a 200% bonus on their first deposit, up to ৳5,000. For example — deposit ৳1,000 and receive a ৳2,000 bonus, giving a total balance of ৳3,000. Or deposit ৳6,000 and a ৳5,000 bonus is added for a total of ৳11,000. A 10x wagering requirement must be met to make this bonus withdrawable.
A wagering requirement is the amount you need to wager before you can withdraw a bonus. The wagering requirement for the 9995bd welcome bonus is just 10x. That means if you receive a ৳2,000 bonus, you need to place ৳20,000 worth of bets before withdrawing. This is quite low by industry standards and is player-friendly.
The 9995bd VIP program has 5 levels — Bronze, Silver, Gold, Platinum, and Diamond. You are automatically promoted to higher levels based on regular play and deposits. At the Bronze level you can earn up to 0.2% cashback per week. At the Diamond level this cashback reaches up to 1.0%.
Cashback is paid on net losses each week according to your VIP level. Weekly cashback rates are 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and up to 1.0% at the Diamond level. Cashback is added directly to your account balance and is generally paid at a set time each week.
Bonus balance can be used on most games, but certain specific games or betting markets may be excluded from wagering calculations or may contribute less. To see the full terms of a bonus, visit the terms and conditions page or ask via live chat.
Security and Responsible Gaming
21+
SSL
Self-Exclusion
Limit Setting
9995bd is for players aged 21 and above only. Anyone under 21 is not permitted to create an account. Correct age must be provided at registration and is confirmed during the verification process. Keeping underage individuals away from gambling is our responsibility.
9995bd uses the latest SSL encryption technology to keep all information secure. Your personal, financial, and transaction data is always stored and transmitted in encrypted form. Your information is not shared with any third party, in accordance with our privacy policy.
Yes, 9995bd places the highest importance on responsible gaming. You can set daily or weekly deposit limits, stake amount limits, and session time limits. These limits help you enjoy gaming in a controlled way and avoid overspending.
Self-exclusion is a feature through which you can block access to your 9995bd account yourself, either for a set period or permanently. If you feel that gambling is having a negative effect on your personal or financial life, let our support team know via live chat — they will activate this feature for you promptly.
Gaming is for entertainment only — it should never be seen as a source of income. If you have difficulty controlling your gambling, please visit the 9995bd responsible gaming page. Our support team is ready to provide advice and assistance in complete confidence. If a family member is affected, you are also welcome to contact us.
Still have questions?
Our support team is ready to help you in Bangla 24 hours a day, 7 days a week. Contact us via live chat or send us an email.
Email: [email protected] | For players aged 21+ only